Deleting game account

View previous topic View next topic Go down

Deleting game account

Post by moky on Sun May 20, 2012 11:48 am

I don't really know where to put this post so I put it here. This a system suggestion, not game suggestion.

It is too easy to get game accounts deleted. There is no confirmation or some other thing to protect an account. I think account deletion should be confirmed by e-mail and wait for 7 days after confirmation before the account is actually deleted.

moky
Aderan Soldier
Aderan Soldier

ID : 16156
Number of posts : 45
Registration date : 2012-05-06

View user profile

Back to top Go down

Re: Deleting game account

Post by Nomad on Sun May 20, 2012 2:29 pm

Isn't there a check box? (I thought there was but may be wrong)

I agree no accidental deletions should be possible, but there are 2 problems with your suggestion. 1 is many people use emails they never check, or even lose access to so a email confirmation is a bad idea. 2 is when people do want to quit they want to quit right then, not 7 days later.


Overall I do agree with protecting against accidental deletion .
avatar
Nomad
Alliance Leader
Alliance Leader

ID : WORD OF THE DAY
Hipocracy
hy·poc·ri·sy
Show Spelled[hi-pok-ruh-see]
–noun, plural -sies.

1. a pretense of having a virtuous character, moral or religious beliefs or principles, etc., that one does not really possess.
2. the practice of professing standards, beliefs, etc, contrary to one's real character or actual behavior, esp the pretense of virtue and piety
3. a pretense of having some desirable or publicly approved attitude.

Number of posts : 4259
Location : Everywhere and nowhere at all.
Registration date : 2008-12-17

View user profile

Back to top Go down

Re: Deleting game account

Post by kingkongfan1 on Sun May 20, 2012 3:14 pm

here is my experience, when RA came online, I wanted to delete my RA acct as I have no desire to play RA. so as soon as I was able, I did so. & I can say this.

there is no way to "accidentally" delete your acct. you have a 2 step process where you are asked to confirm your wish to delete your acct. if you click that button, you are deleting your acct on purpose with full knowledge of what is happening.
avatar
kingkongfan1
Coalition Officer
Coalition Officer

ID : kingkongfan1(98)
Alliance : [The Marauder's Imperium]
Age : 49
Number of posts : 1387
Location : Skull Island
Registration date : 2010-01-28

View user profile

Back to top Go down

Re: Deleting game account

Post by moky on Sun May 20, 2012 4:27 pm

Please don't forget that there is something called "account being hacked" and "someone try to make fun of you, but in a really bad way".

And for "wait for 7 days" I mean the account will stay there for 7 days after clicking the delete button, and within the 7 day period you can cancel the deletion.

moky
Aderan Soldier
Aderan Soldier

ID : 16156
Number of posts : 45
Registration date : 2012-05-06

View user profile

Back to top Go down

Re: Deleting game account

Post by Manleva on Sun May 20, 2012 7:02 pm

I think that moky's question requires an answer from Admin as he is raising a valid concern. The question is not about implementing moky's suggestion rather it's as follows.

Admin, is it possible for you to reactivate a deleted account ?
avatar
Manleva
Aderan Assassin
Aderan Assassin

ID : 999
Alliance : TMI
Age : 59
Number of posts : 659
Location : New Zealand
Registration date : 2009-08-17

View user profile

Back to top Go down

Re: Deleting game account

Post by kingkongfan1 on Sun May 20, 2012 7:17 pm

moky wrote:Please don't forget that there is something called "account being hacked" and "someone try to make fun of you, but in a really bad way".

And for "wait for 7 days" I mean the account will stay there for 7 days after clicking the delete button, and within the 7 day period you can cancel the deletion.

when put in the perspective of an acct being hacked, it is an entirely different scenario than someone going to the "account settings" page & clicking the delete button "accidentally". the two are different & I agree that the point is a valid one.

Manleva is correct, admin will have to answer this.
avatar
kingkongfan1
Coalition Officer
Coalition Officer

ID : kingkongfan1(98)
Alliance : [The Marauder's Imperium]
Age : 49
Number of posts : 1387
Location : Skull Island
Registration date : 2010-01-28

View user profile

Back to top Go down

Re: Deleting game account

Post by Kenzu on Sun May 20, 2012 9:12 pm

He is right. Deleting the account is so easy that anyone who manages to log into your account could delete it on the spot! This can be especially dangerous if you don't log out your account in an internet cafe, or in a school.

You should confirm deletion at least by logging into your email and confirming it there, to lower the risk of someone else deleting it.
avatar
Kenzu
Alliance Leader
Alliance Leader

Age : 30
Number of posts : 3034
Registration date : 2008-12-03

View user profile

Back to top Go down

Re: Deleting game account

Post by seaborgium on Mon May 21, 2012 12:23 am

Unless you dont have access to that email any longer

seaborgium
2nd in Command
2nd in Command

Number of posts : 2551
Registration date : 2009-10-06

View user profile

Back to top Go down

Re: Deleting game account

Post by Nomad on Mon May 21, 2012 4:33 am

Yeah, I been in SGW since 06 and have not had access to that email account for 3 or 4 yrs now LOL.


Hacks are always handled differently/ manually anyway. I would assume there has to be a back up done every so often, and a deleted account could be renewed from there.
avatar
Nomad
Alliance Leader
Alliance Leader

ID : WORD OF THE DAY
Hipocracy
hy·poc·ri·sy
Show Spelled[hi-pok-ruh-see]
–noun, plural -sies.

1. a pretense of having a virtuous character, moral or religious beliefs or principles, etc., that one does not really possess.
2. the practice of professing standards, beliefs, etc, contrary to one's real character or actual behavior, esp the pretense of virtue and piety
3. a pretense of having some desirable or publicly approved attitude.

Number of posts : 4259
Location : Everywhere and nowhere at all.
Registration date : 2008-12-17

View user profile

Back to top Go down

Re: Deleting game account

Post by Admin on Thu May 31, 2012 8:33 pm

account deletion is a 3 step process

you click delete link => asks for a yes/no confirmation => deletes account

also accounts get deleted which means it does exactly that, delete it.
This isn't facebook where accounts get "deactivated"

consequently there is no "easy" way of "reactivating" other than as nomad explained I'd copy whatever data I had saved on your last backup.

Needless to say I wouldn't be very amused if someone tried something stupid like massing someone/sending resources away, deleting account and asking for recovery to get resources back

_________________
Disclaimer:
1) You are always welcome to correct my assumptions and understanding of a situation but please do so in a logical and sound manner.
2) If I ask stupid questions it's only because sometimes people aren't smart enough to ask these themselves.
3) Being condescending to some people helps me keep my sanity when I am forced to interact with them.

I hate PR, will never engage in it and will rain destruction on all who refuse to use their brains to think before they speak.
avatar
Admin
Admin

Number of posts : 4363
Registration date : 2008-08-18

View user profile http://www.aderanwars.com

Back to top Go down

Re: Deleting game account

Post by moky on Fri Jun 01, 2012 4:04 pm

So what about the answer to the other questions?

Do you think 3 buttons is enough for both confirmation purpose and also security purpose?
Will you do something to prevent account hackers from deleting other players' accounts?

Sorry but I don't seem to find the answer to these questions.

moky
Aderan Soldier
Aderan Soldier

ID : 16156
Number of posts : 45
Registration date : 2012-05-06

View user profile

Back to top Go down

Re: Deleting game account

Post by Admin on Fri Jun 01, 2012 11:33 pm

moky wrote:Do you think 3 buttons is enough for both confirmation purpose and also security purpose?
yes

whoever gets into your account which needs a secret password and email address no one knows, can probably get into your account anyway aswell as your email account or whatever other security measure one would implement

_________________
Disclaimer:
1) You are always welcome to correct my assumptions and understanding of a situation but please do so in a logical and sound manner.
2) If I ask stupid questions it's only because sometimes people aren't smart enough to ask these themselves.
3) Being condescending to some people helps me keep my sanity when I am forced to interact with them.

I hate PR, will never engage in it and will rain destruction on all who refuse to use their brains to think before they speak.
avatar
Admin
Admin

Number of posts : 4363
Registration date : 2008-08-18

View user profile http://www.aderanwars.com

Back to top Go down

Re: Deleting game account

Post by Manleva on Sat Jun 02, 2012 1:35 am

Admin wrote:account deletion is a 3 step process

you click delete link => asks for a yes/no confirmation => deletes account

also accounts get deleted which means it does exactly that, delete it.
This isn't facebook where accounts get "deactivated"

consequently there is no "easy" way of "reactivating" other than as nomad explained I'd copy whatever data I had saved on your last backup.

Needless to say I wouldn't be very amused if someone tried something stupid like massing someone/sending resources away, deleting account and asking for recovery to get resources back

While I totally agree that there are more than enough steps in the Deletion process to prevent accidental deletion I do find the fact that accounts are actually deleted rather than made inactive and removed from view to be rather odd.

I make these comments not because of any comparison to Facebook but rather in comparison to the more common design of databases where it is the usual practice to retain this data for auditing processes. It sounds to like you have no ability to look at the actions that may have been undertaken by an account once it is deleted which I would have thought would have been an important security measure
avatar
Manleva
Aderan Assassin
Aderan Assassin

ID : 999
Alliance : TMI
Age : 59
Number of posts : 659
Location : New Zealand
Registration date : 2009-08-17

View user profile

Back to top Go down

Re: Deleting game account

Post by Admin on Sat Jun 02, 2012 6:40 pm

ehm dont mistake account data with account activity i.e. logs

users can't delete activity

_________________
Disclaimer:
1) You are always welcome to correct my assumptions and understanding of a situation but please do so in a logical and sound manner.
2) If I ask stupid questions it's only because sometimes people aren't smart enough to ask these themselves.
3) Being condescending to some people helps me keep my sanity when I am forced to interact with them.

I hate PR, will never engage in it and will rain destruction on all who refuse to use their brains to think before they speak.
avatar
Admin
Admin

Number of posts : 4363
Registration date : 2008-08-18

View user profile http://www.aderanwars.com

Back to top Go down

Re: Deleting game account

Post by moky on Thu Jun 07, 2012 2:23 pm

Admin wrote:ehm dont mistake account data with account activity i.e. logs

users can't delete activity
So you mean you can check if the account is logged in from another IP, and so you know if an account is deleted by a hacker or not, did I get it correct?

Then what if someone delete a player's account when the player himself/herself is away from the computer? I'm sure you are unable to check if it is the player who delete the account or not. Based on what you said before, you are very unlikely to help such players to recover the data. Instead of recovering data, why don't you do more to protect the data?

moky
Aderan Soldier
Aderan Soldier

ID : 16156
Number of posts : 45
Registration date : 2012-05-06

View user profile

Back to top Go down

Re: Deleting game account

Post by Admin on Thu Jun 07, 2012 6:00 pm

moky wrote:Then what if someone delete a player's account when the player himself/herself is away from the computer? I'm sure you are unable to check if it is the player who delete the account or not.
Sorry, no i'm not. The game is not advanced enough to hack into any (non-)existing camera you have mounted at your computer and use face recognition algorithms to determine whether the person who just deleted the account from that same computer is the real owner or someone else who used the computer while the real owner went afk and forgot to log out

are you just wasting my time or actually being serious?

moky wrote:Based on what you said before, you are very unlikely to help such players to recover the data. Instead of recovering data, why don't you do more to protect the data?
never said that, nor did I ever refuse to recover someone's account after they had deleted it, you should learn to read more carefully

_________________
Disclaimer:
1) You are always welcome to correct my assumptions and understanding of a situation but please do so in a logical and sound manner.
2) If I ask stupid questions it's only because sometimes people aren't smart enough to ask these themselves.
3) Being condescending to some people helps me keep my sanity when I am forced to interact with them.

I hate PR, will never engage in it and will rain destruction on all who refuse to use their brains to think before they speak.
avatar
Admin
Admin

Number of posts : 4363
Registration date : 2008-08-18

View user profile http://www.aderanwars.com

Back to top Go down

Re: Deleting game account

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum